About Diana Jones

After working many years in massage therapy and visiting many spas all over the country, she noticed gaps in the spa industry. The small business spa industry did not have the finances to hire spa directors and spa assistance needed to provide proper training for new massage therapists fresh out of school. She became friends with many therapists who would start working and quit after a few weeks. It’s too much to absorb without feeling you are constantly failing at providing your best customer care. Massage therapists are natural people pleasers, so it is counter intuitive to feel constantly stressed out and unable to provide your best care to clients.

Taking notes over the years of what she witnessed as gaps in cleaning protocols, contamination of products, customers sharing their horror stories about not receiving proper care and feeling disappointed in their services have led her to pursue a new career as an educator and a spa consultant. The new plan is to raise the standards of care by meeting the small business owners and helping them develop systems, so the work flows much easier, and bridges the communication gap between management and massage therapist so the staff feel supported.

Her new objective is offering solutions with her new book, a website offering educational classes which also give every massage therapist an 86 open door to communicate with her any issues they have, so they feel supported. Massage therapists all need someone with years of experience they can reach out to when they are unsure how to manage a client issue, a coworker issue, or a manager issue. Diana sees this as an opportunity to create a happier, healthier workplace for small business spas and their staff.