Raising the Standards of Customer Care Home Study Course

Process:
- Purchase "Raising the Standards of Customer Care"  from Amazon.
- The book has complete insturctions to receive your certificate and credits.
     - Take the test.
     - Email completed test to the instructor .

     - Once you have passed the test, you will receive your certificate via e-mail.

This course satisfies the home study credit of 2.5 hours approved by the NCBTMB.

Course Description: Designed to support small spa business owners, massage therapists and other staff members by addressing critical gaps in employee training and operational systems that often lead to poor customer experiences and negative reviews.

Drawing from decades of massage therapy experience in the spa industry, it emphasizes the importance of structured training, standardized procedures, and a customer-first approach to ensure long-term success.

Providing practical tools, including checklists and communication strategies, to help small businesses establish a solid foundation, enhance team performance, and deliver consistent, high-quality service.